Help Center

Frequently Asked Questions
Registration
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It is not necessary, still, you can place an order without login. But save time and easier if you have an account for your next purchase. In addition, there is a 5% (New Member Code: BUYMMOG) off when you sign up as a member, and a VIP discount.
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No, we will need your contact information to get in touch with you about your orders and products, please make sure to register with correct emails and phone numbers.
Payment
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Definitely secure, your payment details and any personal information will be protected very safely as we have enrolled in Trustwave’s Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc, and, Visa Europe. We assure all the information you submit will never be disclosed to any third parties.
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Paypal, Credit cards, Bitcoins.
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If you are using Paypal then you will get your refund instantly. And it usually takes 3-5 business days for credit cards.
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In this case, first, please make sure your credit card has sufficient funds, second, to check the order amount does not exceed your card limit, thirdly, please double-check the billing information you have submitted is correct.

Also, please be aware of other possible reasons that your purchase is declined:
  - Multiple repeated payment attempts with different cards.
   - Several big amounts of purchases are made in a short time.
   - Purchases made in another state or country. Please try other payment options such as PayPal, and Google Checkout If you still can not pay successfully with your credit card.

If there are any technical problems or any suggestions about our website and service, please kindly email us at [email protected]
Orders & Delivery
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This is the most concerned question, we usually deliver within 5-10 minutes if your product is in stock. However, deliveries can occasionally take up to 60 minutes or longer, depending on order amount and game server traffic. In addition, with large orders and high demand of popular games, we suggest you check the stock via our 24/7 live support before placing the order to avoid unexpected delays.
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Usually, you will receive a confirmation email after the payment, and we will arrange for the delivery at the same time. But if there are a lot of orders at the same time then we will need more time for your order.
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“The demands excess the supplies". Buymmog will never abuse the price for no reason as we promise to provide the best service at a low price.
Refund
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If you wish to cancel your order, we won't process a refund in situation of the order was completed, so below are the situations that you can ask for a refund:
1. The payment has been confirmed but the order has not been started yet, we will do a full refund immediately.
2. The payment has been confirmed but the delivery is delayed due to being out of stock.
Others
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Normally, our live chat support will reply instantly, but sometimes they are busy with other customers and could not get in touch with you shortly, please kindly wait for 3-5 minutes. Or you can email us about your inquiries or requests, and we will reply to your email within 30 minutes.
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As our loyal customers, you can always enjoy a lower price by using coupons, please pay attention to buymmog promotional information and news.